Shipping policy
Order Processing
We strive to process and ship all orders within 3 business days. Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Please note that during peak periods, including holidays and promotional events, order processing and fulfillment times may take longer than usual due to increased order volume.
Order Verification & Shipping Changes
We can only ship orders that successfully pass Shopify’s fraud screening process. If there is an issue with your order during payment processing, you will be notified.
Once an order has been shipped, we are unable to make changes to the shipping address or delivery instructions. Please ensure your full shipping address is accurate and complete when placing your order to avoid any delays or delivery issues.
For security and liability reasons, all orders with a total value of $100 CAD or more require a signature upon delivery. This helps ensure your package is delivered directly to you or an authorized recipient and reduces the risk of lost or stolen shipments.
Shipping Within Canada
All Canadian orders are shipped via Canada Post. Available services include Expedited, Xpresspost, and Priority.
We offer FREE EXPEDITED SHIPPING, including signature, on all orders over $150 CAD before tax shipped within Canada.
| Service | Estimated Delivery Standard | Included Features |
|---|---|---|
| Expedited | Local: 1 business day; Regional: up to 3 business days; National: up to 7 business days | $100 insurance coverage and tracking included. Signature available for an additional fee. |
| Xpresspost | Local: next business day; Regional: next business day; National: 2 business days | $100 insurance coverage and tracking included. Signature available for an additional fee. |
| Priority | Local: next business day; Regional: next business day; National: next business day | $100 insurance coverage, tracking, and signature included. |
Delivery times listed above are Canada Post delivery standards and are estimates only. Delivery times may vary. Estimates begin once you receive your shipping confirmation email with your tracking number.
International Shipping
International orders are shipped via Canada Post, with shipping rates calculated at checkout.
For more information about international shipping services and estimated delivery times, please see Canada Post's Compare International Shipping Services page.
- International orders are declared at their full purchase value.
- Canadian sales taxes do not apply to orders shipped outside of Canada.
- Customers are responsible for any additional charges associated with international shipments, including duties, customs fees, and other applicable charges.
Quality Control
All items ordered through www.goodnbr.com are physically inspected to ensure they are in good condition before leaving our warehouse.
Lost or Damaged Shipments
While lost or damaged shipments are extremely rare, once an order has been shipped, Good Neighbour is not responsible for loss or damage that occurs during transit.
If a shipment is lost or damaged, we will provide you with the available tracking information and any documentation or information required to assist with a claim through the shipping carrier. Claims and delivery investigations are subject to the carrier's policies and procedures.
Please note that Good Neighbour is not liable for any direct or indirect damages arising after an order has been shipped.
Please also see our Return Policy, Privacy Policy, and Terms of Service.