Refund Policy

Regular-Priced Merchandise

We happily accept returns of regular-priced, unworn apparel with all original tags attached within 14 days of receiving your order for a full refund.

Please note that food and opened apothecary products are final sale and are not eligible for return or exchange.

To initiate a return, please email shop@goodnbr.com to request a Return Authorization (RA) number. Your RA number must be clearly written on the outside of your return package. Unfortunately, we cannot accept returned parcels without an RA number.

Customers are responsible for all return shipping costs, including duties, customs, brokerage fees, and any other applicable charges.

Sale-Priced Merchandise

All items discounted by 50% or more are final sale and are not eligible for returns or exchanges.

This also applies to items that receive a total discount of 50% or more through a combination of promotions, discounts, or sale pricing.

International Returns

At this time, we do not accept international returns. All international orders are final sale.

Stylist & Creative Projects

We are always happy to work with stylists and creative teams on shoots and other projects.

Please note that a 25% restocking fee applies to items purchased for shoots and other creative projects. This fee will be deducted from the refund when the items are returned.

If 25% of the original order value is retained, the restocking fee will be waived.

Holiday Return Policy

During the holiday season, we happily accept returns of regular-priced, unworn merchandise with all original tags attached until January 4th.

Please note that we do not accept returns or exchanges on Boxing Day.

Damaged Items

If you believe your item has arrived damaged or has developed a manufacturing issue, please contact us at shop@goodnbr.com with your order number and details of the issue.

Many of the brands we carry offer repair or replacement options for items determined to have a manufacturer defect. Each brand has its own policies and timelines, outlined below.

Jewelry Care

We are proud to represent the brands we carry and want you to enjoy your pieces for years to come. To help care for your jewelry:

• Remove jewelry before showering, swimming, exercising, or cleaning to limit exposure to moisture and reduce the risk of accidental damage.
• Jewelry should be the last thing you put on and the first thing you take off.
• When not being worn, store pieces in an airtight container (such as a ziplock bag) or felt pouch to help protect them from excess moisture.
• Use extra care with stones and materials other than gold, diamonds, and sapphires, as they may be more delicate. This includes materials such as opals, pearls, enamel, emeralds, and cord.
• Avoid contact with water, creams, and aerosols where applicable.
• Clean jewelry only when necessary using a jewelry cleaning cloth, and dry thoroughly afterward.

Brand Damage & Repair Policies

Jenny Bird
Jenny Bird offers a 6-month damage policy for repairs or replacements related to manufacturer errors.

Bluboho, Right Hand Gal, Wolf Circus & Clare V.
These brands offer a 12-month damage policy for repairs or replacements related to manufacturer errors.

Items outside of the applicable brand's repair or replacement timeline may not be eligible for repair or replacement by the brand or Good Neighbour.

Some exclusions apply. The brand may determine that an issue is not the result of a manufacturer error and therefore does not qualify for repair or replacement.

To qualify for a repair or replacement, the item must have been purchased through Good Neighbour and the customer must provide the original receipt.

Please also see our Shipping Policy, Privacy Policy, and Terms of Service.